FAQ

Q. WHAT KIND OF SERVICES DO YOU OFFER?

To read more about my services, please see my about page. I focus on two main areas of service:

Print & Editorial Design: This includes design for magazines, reports, whitepapers, books, brochures, eBooks, postcards, business cards, pull-up banners, ads etc.

Illustration: I can be hired to produce illustrations that can be used for surface decoration, patterns for lifestyle products like homewares and fabrics and for editorial illustration work.

Q. Can you Design my logo/Brand?

Logo and brand design is a really specialised area and there are a heap of designers already doing a great job at it. I prefer to come in after your logo and brand is established and help roll out the brand creatively and effectively.

Q: WHAT IS YOUR DESIGN PROCESS LIKE?

In general, a project will run in this order:

  1. Initial meeting, call, or email correspondence to properly establish the project requirements

  2. Quote/Proposal to Client

  3. 50% Upfront Payment

  4. First draft supplied to Client

  5. Some back and forth Client Review and Design Revisions

  6. Final Payment

  7. Final Files Provided

Q: DO YOU DO SMALL PROJECTS?

Yes! No project is too big or small. Something as small as a business card still makes a big impact on customers and needs professional design.


Q: DO YOU HANDLE PRINTING AS WELL?

I’ll always supply you files that are ready to go for the printer you choose to work with. If you prefer me to liaise with your printer that’s absolutely fine. This will be an additional cost so please to let me know beforehand if you need a hand with printing.

Q: HOW LONG WILL MY PROJECT TAKE TO COMPLETE?

This differs a lot depending on the size of the project, and the amount of client revisions. I will always do my best to work within your schedule and ensure that all work is completed on time. If for any reason the project is running late I’ll be sure to keep you updated.

Q: I NEED THIS ASAP, CAN YOU HELP?

Depending on what my workload looks like, I can usually squeeze in a rush job. If it’s urgent please let me know in the first instance.

Q: CAN WE TALK ON THE TELEPHONE OR IN PERSON?

Of course. If you’re in the Illawarra region I can meet with you for a coffee to discuss your design needs and answer any questions you may have. If you aren’t local, we can setup a time to talk on the phone or over Skype/Zoom. Some clients prefer 100% written communication and that’s totally fine too.

Q: WHAT FILE TYPES DO YOU PROVIDE?

I provide all hi-resolution file formats that you’ll require such as JPEGS and PDFs. If there’s any specific files types you need please let me know. If your printer or publisher has provided specs for the job please send them my way and I’ll ensure the files are optimised for the person who is going to receive the files.


Q: WHAT SOFTWARE DO YOU USE?

I use the latest Adobe Creative Cloud software; Illustrator, Photoshop, InDesign and Adobe Acrobat. These programs are industry standard and are what printers, designers and other professional will require from you if they require any of the artwork files.

Q: WHAT ARE YOUR RATES?

It’s really difficult to have a general rule for rates as each project is a different size, with different requirements.

I work with two types of billing depending on what best suits the project:

a) Fixed Rate – This works best for one-off projects where the requirements are clear upfront and unlikely to change throughout the job.

b) Hourly Rate – Billing for each hour spent on this project. This works better for projects where the requirements are not 100% set, on-going work, ad-hoc jobs, and where there’s a good chance we’ll be working together longer-term.

I’m always happy to discuss a project and provide a quote with no obligation. If you have a preference for fixed or hourly pricing please let me know.


Q: WHAT ARE YOUR BILLING POLICIES?

For all fixed price projects I require 50% payment before starting the job and the remainder upon providing the final hi-res files. I can invoice you in your local currently and accept Bank Transfer, Paypal and Credit Card payments.


Q: WHAT IF I AM NOT SATISFIED WITH THE WORK?

Hopefully this won’t happen but if you are unsatisfied as we go along please let me know before the completion of the project so we can get back on track and discuss how to progress. The best way to avoid this is to be 100% clear on your requirements upfront.

Q: WhO owns the copyright For THE DESIGN WORK?

All copyright for design will be transferred over to the client upon full payment being made. Please note this doesn’t allow you to sell or distribute assets used in the design such as stock images, icons or fonts.

Q: WHERE ARE YOU BASED?

I am based in Wollongong, Australia but can work remotely with clients no matter where they live!

Q: WHY SHOULD I CHOOSE YOU OVER THE COMPETITION?

Put simply, I think I offer a pretty ‘stress-fee’ process from start to finish. My work is clean and professional, I can work with minimal direction and my communication is on point.

Q: HOW DO I GET STARTED?

Easy – just click the button below and fill out the contact form or send me an email at hello@carolinemackay.com